Terms & Conditions

Welcome to Winterberry.in. These Terms and Conditions ("Terms", "Agreement") govern your use of our website and services. By accessing or purchasing from our store, you agree to comply with and be bound by these Terms.

Please read them carefully.

1. Use of Our Website

By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

You agree not to use our website for any illegal or unauthorized purpose.

2. Products and Personalization

We specialize in personalized products and tumblers. By placing an order, you confirm that:

  • You have reviewed and approved all spelling, design, and customization details.

  • We are not responsible for errors due to incorrect information provided by you.

Once an order is placed and personalized, it cannot be canceled, edited, or refunded, except in cases of manufacturing defects or shipping damage.

3. Order Processing & Shipping

  • Orders are processed within the estimated timeframe provided on the product page.

  • Shipping timelines may vary based on location and courier services.

  • We are not responsible for delays caused by the shipping provider or incorrect address input.

4. Payments

All payments are securely processed via trusted third-party gateways such as Razorpay, Shopify Payments, or others.

We reserve the right to refuse or cancel orders at our discretion, including orders with suspicious activity or pricing errors.

5. Returns and Refunds

Since we sell customized and personalized items, we do not accept returns unless:

  • The item received is defective

  • The product was damaged during shipping

To request a return or replacement, contact us within 3 days of delivery with clear photos and order details.

6. Intellectual Property

All content on this website—including product designs, logos, images, and text—is the property of Winterberry.in and is protected by copyright and trademark laws. You may not reproduce or distribute any content without written permission.

7. Limitation of Liability

Winterberry.in shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Delays in order delivery

  • Minor color or size variation due to screen differences

  • Misuse of products by the customer

8. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect and handle your personal data.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website after changes means you accept the revised Terms.

10. Contact Us

For any questions, reach out to:

Winterberry
Email: info@winterberry.in
Website: https://www.winterberry.in