Shipping Policy
Thank you for shopping with Winterberry.in. Below is our shipping policy to help you understand how we process and deliver your orders.
1. Order Processing Time
All our products are made to order and personalized, which means we need time to craft each item with care.
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Order processing time: 3–5 business days
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For bulk or custom orders: May take longer; timelines will be shared via email/WhatsApp
Processing does not include weekends or holidays.
2. Shipping Time & Delivery
Once your order is processed, we ship it through trusted courier partners.
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Standard delivery time (India): 4–7 business days after dispatch
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Remote areas: May take 1–3 additional days
We currently ship only within India.
3. Shipping Charges
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Standard shipping: Flat ₹49
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Free shipping on orders above ₹999
Any additional shipping cost (for express or bulk deliveries) will be communicated before dispatch.
4. Tracking Your Order
Once your order is shipped, you’ll receive an email or SMS with a tracking number and courier details. You can track your order using the provided link.
If you do not receive tracking information within 7 days, please contact us at support@winterberry.in.
5. Delays or Issues
While we strive to deliver orders on time, delays may occur due to:
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Weather conditions
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Courier issues
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Incorrect/incomplete shipping address
We are not responsible for delays caused by third-party logistics or force majeure events.
6. Address Accuracy
Please ensure all shipping information is accurate. We are not responsible for:
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Orders delivered to the wrong address due to customer error
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Lost packages due to incorrect address
If you need to update your address, contact us within 12 hours of placing the order.
7. Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
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Notify us within 3 days of delivery
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Share unboxing video or images for damage claims
We will assist in resolving the issue with the courier and offer a replacement if eligible.
8. Contact Us
For questions regarding your order or shipping:
Winterberry
📧 Email: info@winterberry.in
🌐 Website: https://www.winterberry.in
