Privacy Policy

Welcome to Winterberry.in ("we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit or make a purchase from our website.

1. Information We Collect

When you visit or interact with our store, we collect the following information:

A. Personal Information

  • Name

  • Shipping & Billing Address

  • Email Address

  • Phone Number

  • Payment details (processed securely via payment gateways like Razorpay, Shopify Payments, etc.)

B. Order Information

  • Product customizations or personalization details

  • Order history

  • Purchase preferences

C. Device Information

  • IP Address

  • Web browser, time zone, and cookies

  • How you interact with our site (pages viewed, referring site, etc.)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you (order updates, customer support)

  • Provide personalized product designs

  • Screen orders for fraud or risk

  • Improve our store experience and offerings

  • Send marketing emails (if opted-in)

3. Sharing Your Information

We only share your information with trusted third parties necessary for operating our business:

  • Shopify (e-commerce platform)

  • Payment gateways (e.g., Razorpay)

  • Shipping partners

  • Marketing platforms (only with your consent)

We do not sell or rent your personal information to third parties.

4. Data Retention

We retain your personal information for as long as necessary to fulfill your order and for record-keeping purposes (unless you request deletion).

5. Your Rights

Depending on your location, you may have rights under data protection laws, including:

  • Access – You can request to see what data we hold.

  • Correction – You can request corrections to inaccurate data.

  • Deletion – You can request we delete your data.

  • Opt-Out – You may opt-out of marketing emails at any time using the unsubscribe link or by contacting us.

6. Cookies

We use cookies to:

  • Maintain your session

  • Understand user behavior

  • Enhance site performance

You can manage cookies in your browser settings.

7. Security

We take security seriously and follow best practices to protect your personal information. However, no method is 100% secure, and we cannot guarantee absolute protection.

8. Children's Privacy

Our site is not intended for children under the age of 13. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with the effective date.

10. Contact Us

If you have any questions, please contact us:

Winterberry
Email: info@winterberry.in
Website: https://www.winterberry.in